What if I am using a VPN or Proxy?

If a VPN or proxy is running on your device, it will interfere with our ability to confirm where you are physically located. You can click here to learn why your physical location is important.

You must make sure to disable this type of software before you can make a purchase.
Here are step-by-step directions for every browser:

• Chrome: Menu > Settings > and select “disable extension” in the “Proxy” section.

• Firefox: Select Tools > Options > Advanced Network > Settings. In the Connection Settings window, ensure that the ‘No Proxy’ option is selected. Then click on the 'OK' button to apply the changes.

• iPhone: Go to Settings > General >Tap VPN. > Toggle 'OFF' the VPN status to Not Connected.

• Android: Open Settings > Network & internet Advanced > VPN.
  If you can't find it, search for "VPN."> Next to the VPN that you want to disconnect, tap Settings. To disconnect: Turn off that VPN. To forget the network: Tap Forget.