Did you just try to place an order that did not go through? No worries, we are here to help!
To purchase a lottery ticket, you must be physically located in the state which hosts the game at the time of purchase.
Lotto.com confirms this by checking the geolocation of the device you are using when completing your order.
There are a few reasons why our system would prevent your order from being placed. We have included information relating to each below.
Are you physically located in the state that hosts the game you are trying to play?
Each state that offers a lottery requires patrons to be physically in the state at the time of purchase.
If you are not in the state at the time or purchase, we encourage you to enjoy this particular game on our platform the next time you visit that state.
If you are in the state at the time of purchase, please see the general troubleshooting steps found below.
Do you have location services enabled on your device?
Location services allow our system to determine your device’s specific location through a quick check while completing your order.
While on Lotto.com, you will be asked to allow for location services to check your device’s precise location. To continue purchasing tickets, this option must be allowed.
Some browsers will remember the selection from this popup and will not display the option again. In this case, it is necessary to go into the options setting for your device and browser to enable location services.
To find articles on enabling location services on your device and browser, please click here.
Are you using incognito mode or private browsing?
Connecting to the internet via private browsers or incognito mode will prevent the communication of certain information to outside parties. This includes location information and will restrict our system from confirming your device’s precise location.
To complete your order, please use a non-private browser or turn off incognito mode to allow the location information to be communicated properly.
Do you have a VPN or Proxy enabled?
VPNs and Proxies are active programs which hide or mask the location of the person using them.
These programs will interfere with our ability to check your location at checkout and must be disabled before completing your order.
To learn more about disabling VPNs and proxies, please click here.
General troubleshooting tips:
If you have tried the specific steps above and have not been able to complete your order, we recommend trying the following troubleshooting steps:
Turn your wifi off and back on
Clear your browsing history and clear any cookies on the device
Reset location services on the device
Restart the device
Try placing your order from a different browser
Try placing your order from a different device
Try placing your order from a different location