Have you been notified that you're a big winner? Congratulations!
If your winnings are above your state's winning threshold, we'll release your ticket to you so you can claim your prize directly with your State Lottery!
Keep an eye out for an email from success@lotto.com. We'll ask you to quickly verify your account (by email or phone) and sign a ticket release form.
Our Customer Success Team will email you as quickly as possible during operating hours:
Thursday and Sunday: 10:00 AM to 6:00 PM Eastern Time
All other days: 8:00 AM to 10:00 PM Eastern Time
You'll have two options for getting your ticket: pick it up in person at one of our retail locations or have it delivered directly to you via mail.*
Want to learn more about picking up your winning ticket? Find all the details here.
If you need anything at all, please don't hesitate to reach out to us at success@lotto.com. We're always here to help!
*Prizes of $20,000 or more must be claimed in person.
